Cent eeZ (Mobile & Internet Banking)

Overview
Get Started with Cent eeZ
Features
FAQs
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Cent eeZ is the Omni-Channel Application from Central Bank of India, designed to bring our banking to your fingertips. With Cent eeZ, you can access a wide range of banking services anytime, anywhere – all from the convenience of your mobile device. Cent eeZ redefines convenience by combining banking, investment, shopping, and insurance into a single, seamless platform.

Checksum for the CenteeZ Android (apk) version 1.3.29

Algorithm Hash

SHA256 F95445ABB3E80604B650F2867E6A03BC284A00B43D74245490E23AD659C2D053

Checksum for the CenteeZ iOS (ipa) version 1.3.29

Algorithm Hash

SHA256 144ED43F35FF884E7C3EC548A483B3A0F5C7F9D7278F55EB6775D17567AF65F9

Follow the steps below to download, access, and start using Cent eeZ on your preferred device

Download the Cent eeZ App

1. Device Requirements:
- Android: OS Version 11 and above
- iOS: OS Version 13 and above
2. Visit:
- Google Play Store (for Android)
- Apple App Store (for iOS)
3. Search for Cent eeZ and install the application.

4. Registration Process:
- Open the Cent eeZ app by tapping app Icon.
- One time app Registration process is required. App will ask to allow for Permission. Tap Allow button to continue.
- Tap Register button provided at app screen.
- Tap Accept button to accept Terms & Conditions for Mobile Banking.
- Enter CIF Number or Account Number by selecting either of these options and tap Submit button.
- Popup message will be displayed regarding auto sending of verification SMS. SIM having Mobile number registered with Bank should be present in mobile phone. Tap Proceed button to continue.
- Enter Debit Card information or Branch Token and proceed. Tap Submit.
- Set your preferred User ID for login and tap Submit.
- Set MPIN (login PIN) and Secure Image.
User can login to Cent eeZ after completion of above process. Accounts linked to Personal CIF of the customer can be accessed through app.

Note: Only Mobile data (internet) should be ON and Wi-Fi should be OFF during Mobile app registration. Mobile data and SMS service should be active. Bank registered mobile number SIM need to be present in customer’s device.

Access Cent eeZ on Desktop, Laptop, or Tablet

1. Recommended Browsers:
- Google Chrome v100+
- Mozilla Firefox v128+
- Microsoft Edge v90+
- Apple Safari v13+
2. How to Access:
- Open your browser and go to https://centeez.centralbank.co.in/
- Click on "Omni Channel New User Registration"
- Enter your CIF Number and registered mobile number
- Verify using the OTP sent to your mobile
- Authenticate
- Set up your User ID, MPIN, and Password
You’re all set! Log in and start enjoying effortless, secure, and 24×7 digital banking with Cent eeZ.

Cent eeZ provides a unified platform, allowing you to access a wide range of financial products and services seamlessly, whether you're online or in-person. With Cent eeZ, you can easily manage your accounts, complete transactions, and get personalized support- All from One convenient App. This all-in-one solution is designed to offer greater convenience, giving you a smooth and consistent banking experience across multiple channels.

Pre-Login Features:
- Branch and ATM Locations - List of nearby ATMs or Branches. Contact details of Admin Office
- Contact Us - Provides List of all ROs and ZOs with their address and phone numbers.
- Frequently Asked Questions
- Demo Videos
- More - Shows a list of central bank Products offered to customers, Services, Govt Portals details and New Features.
Post Login Features:
- Account Balance Enquiry/Account Details/Mini Statement.
- Fund transfer to accounts with the Central Bank of India.
- Fund transfer to other banks through NEFT/IMPS.
- Open & Close Time Deposit Account.
- Loan against FD/RD.
- Request for personalized ATM (Debit) Card.
- Request for ATM (Debit) Card & Credit Card Blocking.
- Cheque Book related functions.
- Registration for getting an Account Statement over Email.
- Debit Card Control (On/Off & Limit Setting) option.
- Nomination Facility Apply for 15 G/H
- PPS (Positive Pay System) Registration and Enquiry
- Repeat Past Payments Scheduled Fund Transfer
- Biometric Login functionality
- Standing Instructions
- Cent PAY
- mPassbook
- Insurance & Investments like PMSBY, PMJJBY, APY etc.
- Download to PDF and EMAIL Transactions.
- Add and Delete Beneficiaries

Q1. How do I register for Cent eeZ Mobile App?

A1. For Registration Process: [For New User] • Step1: Select “OMNI Channel New User Registration” • Step2: Enter your CIF Number and enter your Registered Mobile Number • Step3: Verify the OTP & authenticate • Step4: SIM Binding Validation & Authentication • Step5: Set your preferred User ID, MPIN and Security Questions [Not mandatory].

Q2. Can I open an FD or RD through Cent eeZ Mobile Banking?

A2. Yes, navigate to the “Deposits” section from Side Menu or All Account section to Open/Create through - "Apply Fix Deposit" or "Apply Recurring Deposits.

Q3. What are the interest rates for deposits?

A3. Interest Rates vary by types of Deposit or Deposit Term. Click on ""Explore More"" for various types of Interest Rate.

Q4. Can I do Closure/Renewal/Transfer of FD/RD online?

A4. Yes, Closure of FD/RD is allowed but for only those FD/RD which has been created Online. Auto-Renewal of FD/RD is available during creation of FD/RD. Transfer of FD/RD is not allowed on Cent eeZ platform. Please visit branch for Home Branch transfer of FD/RD.

Q5. What is the minimum & maximum amount required to create a new FD/RD account?

A5. Minimum & Maximum amount required to create a new FD/RD account vary by types of Deposit. In general, Minimum FD/RD amount required is Rs. 100/- & Max. Up to 2,00,00,000/- with a tenure of 7 Days to 10 years. • Green Deposit product - Minimum amount is Rs. 50,000/- • Special product - Minimum amount is Rs. 10,000/- • The Maximum amount of FD/RD on Cent eeZ platform is upto Rs. 2,00,00,000/- (Below Rupees Two Crore)"

Q6. How I can Apply for a new Debit Card?

A6. You can apply for a new Debit Card by clicking Apply Card option available in Card Menu > Debit Card.

Q7. How many Debit Cards can I have in a Single point of time?

A7. You can have 3 different variants of Debit Cards viz Rupay Select, Rupay Platinum and Visa Platinum. But, not two variants of a Debit Cards can be issued at the same time irrespective of accounts.

Q8. How I can view the features and fees of Debit Card?

A8. Go to Debit Card > Apply Debit Card > Card Features/ Card Fees.

Q9. How I can get the newly applied Debit card?

A9. You can choose the option while applying for the new Debit card as Communication Address/ Permanent Address/ Home Branch.

Q10. What is the maximum combined limits of PoS and ecommerce?

A10. For Domestic, POS+Ecom= 200000/- and for International, POS+Ecom= 100000/-

Q11. How can I apply for an IPO/RIGHTS?

• Navigation a) Click on Hamburger Menu -> IPO b) Dashboard -> Click on Wealth Planning -> Apply for IPO.
• Active -> Select on desired IPO/RIGHTS -> Apply
• Select 'ASBA registered Account' -> Continue
• By default, primary debit account is selected for payment. Customer can change the account number.
• Select the desired category : Individual (<2 Lac) / High Net Worth Individual (> 2 lac)
• Enter the Bid rate and Quantity. The total amount shall be automatically calculated.
• Continue
• Review & Confirm
• Confirm.
• Application for ASBA completed

Q12. When I try on-boarding, it doesn’t allow me to proceed. Why?

A12. There is a possibility that you might not be eligible to invest in MFs. You will not be allowed to proceed in case you fall under the following categories:
• Not a Savings Account holder
• In case you have a joint account or not a first holder in case of “Either or Survivor” or “Former or Survivor”.
• Minor account
• NRI from USA/Canada
• Customer from USA/Canada
• NRI without an overseas address
• Your PAN is not available in the CBS system
• Your personal details are not updated/ incorrect in the CBS system
• You are a customer due for re-KYC
• You are not CKYC verified

Q13. Why I am getting error “Some required information is missing. Please contact support for assistance to complete your onboarding. You can reach to us at customercare@cboi.in or 1800 3030

A13. There is a possibility that your following mandatory data points in your CIF is incorrect/ missing:
• Investor Name
• PAN
• Date of Birth
• Mobile Number
• Address
• Marital Status
• Gender
• Bank Account
Please contact branch and update the data.

Q14. Why my all accounts are not visible while onboarding for Mutual Fund journey?

A14. Currently, the Central Bank of India investment account only allows Individual Accounts (personal accounts) to register and transact on our platform.

Q15. When will the redeem amount reflect in my bank account?

A15. Your transaction will be reflected after 3-4 working days.

Q16. How to cancel an existing SIP?

A16. Please use the following path. Dashboard > Reports > Systematic Calendar (mobile users to select from filter) > Cancel SIP.

Q17. My SIP was due but not deducted?

A17. There are a few reasons this could happen:
• Your SIP Day falls on a weekend/ holiday in that case it will get deducted on next working day.
• Insufficient fund balance at the time of debit attempt by the bank against mandate registered by you.

Q18. How I can purchase Insurance Policy?

A18. Go to Insurance > You can find different types of Insurance Products, you can select as per your need > Accept the terms and conditions by clicking Proceed button > Provide necessary details and Buy Insurance product by transfer Premium through your account.