FAQ Tab

A1. For Registration Process: [For New User] • Step1: Select “OMNI Channel New User Registration” • Step2: Enter your CIF Number and enter your Registered Mobile Number • Step3: Verify the OTP & authenticate • Step4: SIM Binding Validation & Authentication • Step5: Set your preferred User ID, MPIN and Security Questions [Not mandatory].

A2. Yes, navigate to the “Deposits” section from Side Menu or All Account section to Open/Create through - "Apply Fix Deposit" or "Apply Recurring Deposits.

A3. Interest Rates vary by types of Deposit or Deposit Term. Click on ""Explore More"" for various types of Interest Rate.

A4. Yes, Closure of FD/RD is allowed but for only those FD/RD which has been created Online. Auto-Renewal of FD/RD is available during creation of FD/RD. Transfer of FD/RD is not allowed on Cent eeZ platform. Please visit branch for Home Branch transfer of FD/RD.

A5. Minimum & Maximum amount required to create a new FD/RD account vary by types of Deposit. In general, Minimum FD/RD amount required is Rs. 100/- & Max. Up to 2,00,00,000/- with a tenure of 7 Days to 10 years. • Green Deposit product - Minimum amount is Rs. 50,000/- • Special product - Minimum amount is Rs. 10,000/- • The Maximum amount of FD/RD on Cent eeZ platform is upto Rs. 2,00,00,000/- (Below Rupees Two Crore)"

A6. You can apply for a new Debit Card by clicking Apply Card option available in Card Menu > Debit Card.

A7. You can have 3 different variants of Debit Cards viz Rupay Select, Rupay Platinum and Visa Platinum. But, not two variants of a Debit Cards can be issued at the same time irrespective of accounts.

A8. Go to Debit Card > Apply Debit Card > Card Features/ Card Fees.

A9. You can choose the option while applying for the new Debit card as Communication Address/ Permanent Address/ Home Branch.

A10. For Domestic, POS+Ecom= 200000/- and for International, POS+Ecom= 100000/-

• Navigation a) Click on Hamburger Menu -> IPO b) Dashboard -> Click on Wealth Planning -> Apply for IPO.
• Active -> Select on desired IPO/RIGHTS -> Apply
• Select 'ASBA registered Account' -> Continue
• By default, primary debit account is selected for payment. Customer can change the account number.
• Select the desired category : Individual (<2 Lac) / High Net Worth Individual (> 2 lac)
• Enter the Bid rate and Quantity. The total amount shall be automatically calculated.
• Continue
• Review & Confirm
• Confirm.
• Application for ASBA completed

A12. There is a possibility that you might not be eligible to invest in MFs. You will not be allowed to proceed in case you fall under the following categories:
• Not a Savings Account holder
• In case you have a joint account or not a first holder in case of “Either or Survivor” or “Former or Survivor”.
• Minor account
• NRI from USA/Canada
• Customer from USA/Canada
• NRI without an overseas address
• Your PAN is not available in the CBS system
• Your personal details are not updated/ incorrect in the CBS system
• You are a customer due for re-KYC
• You are not CKYC verified

A13. There is a possibility that your following mandatory data points in your CIF is incorrect/ missing:
• Investor Name
• PAN
• Date of Birth
• Mobile Number
• Address
• Marital Status
• Gender
• Bank Account
Please contact branch and update the data.

A14. Currently, the Central Bank of India investment account only allows Individual Accounts (personal accounts) to register and transact on our platform.

A15. Your transaction will be reflected after 3-4 working days.

A16. Please use the following path. Dashboard > Reports > Systematic Calendar (mobile users to select from filter) > Cancel SIP.

A17. There are a few reasons this could happen:
• Your SIP Day falls on a weekend/ holiday in that case it will get deducted on next working day.
• Insufficient fund balance at the time of debit attempt by the bank against mandate registered by you.

A18. Go to Insurance > You can find different types of Insurance Products, you can select as per your need > Accept the terms and conditions by clicking Proceed button > Provide necessary details and Buy Insurance product by transfer Premium through your account.